customer service

Terms of Use

Chapter 1 General Provisions

Article 1 [Definitions

Terms and Conditions
Store Terms of Use

main service
Mail order services provided by us through the Internet

purchaser
A person who applies for a product in accordance with the procedures set forth by us and after understanding and accepting all of the terms and conditions of this Agreement and the Privacy Policy.

user
A generic term for those who search for, view, or use images, text, designs, logos, videos, programs, ideas, information, etc. (hereinafter referred to as “Content”) provided by us on the Service upon understanding and accepting all of the terms and conditions of this Agreement and the Privacy Policy.

Article 2 [Application of these Terms and Conditions].

These Terms of Use are set forth for the use of this service provided by us via the Internet. Users are deemed to have accepted these Terms of Use at the time they begin using the Service.

These Terms of Use are set forth for the use of this service provided by us via the Internet. Users are deemed to have accepted these Terms of Use at the time they begin using the Service.

Article 3 [Changes to these Terms and Conditions].

We reserve the right to change all or part of these Terms and Conditions at any time without prior notice to the user or purchaser, and to establish new Terms and Conditions to supplement these Terms and Conditions. Any modification or addition to these Terms and Conditions shall become effective at the time of posting on the site providing the Service, and the Service provided after the effective date shall be governed by the modified or added Terms and Conditions.
We reserve the right to change all or part of these Terms and Conditions at any time without prior notice to the user or purchaser, and to establish new Terms and Conditions to supplement these Terms and Conditions. Any modification or addition to these Terms and Conditions shall become effective at the time of posting on the site providing the Service, and the Service provided after the effective date shall be governed by the modified or added Terms and Conditions.

Chapter 2 Purchase of Goods, etc.

Article 4 [Purchase of Products

Users may use the Service to purchase products from us.
When a user wishes to purchase a product, the user shall apply for the purchase of the product in accordance with the procedures separately stipulated by us.
A purchase agreement for the relevant product is considered to be formed between the user and us when the user clicks the “Place Order” button after confirming the delivery address and order details entered and registered by the user, and when an e-mail confirming the order details is subsequently received by the user from us.
Notwithstanding the provisions of the preceding paragraph, we reserve the right to cancel or terminate the purchase agreement or take other appropriate measures in the event of fraudulent or inappropriate use of the Service.
Users who are minors may not use the Service to purchase products without the prior consent of a qualified legal representative.

Article 5 [Change of Registered Information

The purchaser shall promptly notify us of any change in all or part of the name, address, or other information entered at the time of purchase or otherwise notified to us. We shall not be liable for any damage caused by failure to register a change. In addition, even if a change is registered, transactions that have already been completed prior to the change will be conducted based on the information provided prior to the change.

Article 6 [Method of Payment

The amount paid for an item is the total of the selling price of the item as displayed on the site, plus consumption tax, shipping and handling charges.
Payment for products purchased through the Service shall be made only by credit card under the purchaser’s name, bank transfer, cash on delivery, or other payment methods determined by us.
If payment is made by credit card, it shall be subject to the terms and conditions separately contracted by the purchaser with the credit card company. In the event that any dispute arises between the purchaser and the credit card company or other parties in connection with the use of a credit card, the purchaser shall be responsible for resolving the dispute between the purchaser and the credit card company.
In the case of a separate agreement (including, but not limited to, agreement to the terms and conditions of the payment method) between the purchaser and the payment company that owns the payment method specified in the Service, the purchaser shall comply with the terms and conditions of the separate agreement with the payment company. In the case of a separate agreement (including, but not limited to, agreement to the terms and conditions of the payment method) between the purchaser and the payment company that owns the payment method, the purchaser shall comply with the terms of the separate agreement. In the event that any dispute arises between the purchaser and the settlement company in relation to such means of payment, the purchaser and the settlement company shall be responsible for resolving the dispute.

Article 7 [Return of Goods].

We shall handle the return of products from purchasers in accordance with the “Return Policy” in the ” Notation Concerning the Act on Specified Commercial Transactions ” posted on the site.

Chapter 3 Handling of Personal Information

Article 8 [Handling of Personal Information

We will handle personal information in accordance with our Privacy Policy, which we have established separately.

Chapter 4 Responsibilities for Use

Article 9 [Prohibited Matters].

When using the Service, the following acts are prohibited to users or purchasers.

• Any act that causes or may cause inconvenience, disadvantage, or damage to other users, third parties, or us.
• Acts that infringe or may infringe intellectual property rights such as copyrights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of a third party or our company
• Acts that are or may be offensive to public order and morals or otherwise violate laws and regulations
• Use of Content obtained through the Service outside the scope of private use by the user or purchaser
• Reproducing, selling, publishing, distributing, or disclosing Content obtained through the Service to other users or through third parties other than other users, and any similar actions.
• Interfering with the operation of this service or other services provided by us
• Acts that we reasonably deem inappropriate, such as damaging or destroying our credibility
• Other activities that we deem inappropriate

Chapter 5 Disclaimer

Article 10 [Disclaimer

We shall not be liable for any damages incurred by a third party as a result of a user or purchaser’s violation of these Terms of Use, etc.

No warranty of any kind, including but not limited to completeness, accuracy, certainty, or usefulness, is made with respect to the contents of this service or information obtained by users or purchasers through this service.

Even if any false or misleading content exists in the contents disclosed or posted on the Service of a product, we shall not be liable for any damage, loss, or disadvantage incurred directly or indirectly by the user or purchaser as a result of such content.

We shall not be liable for any defects in quality, material, function, performance, compatibility with other products, or any other defects in the products sold through this service, nor shall we be liable for any damage, loss, or disadvantage caused by such defects.

In the event that the Purchaser fails or refuses to receive the Goods, is unable to receive the Goods due to a prolonged absence, or is unable to find the delivery address, or is otherwise unable to receive the Goods for any reason, SBI shall fulfill its obligation to deliver the Goods by contacting the contact information registered by the Purchaser and bringing the Goods to the delivery address specified at the time of purchase. In such cases, the Buyer shall fulfill its obligation to deliver the goods by contacting the contact registered by the Buyer and bringing the goods to the delivery address specified at the time of purchase, and shall be released from such obligation.

Chapter 6 Miscellaneous Provisions

Article 11 [Copyrights, Intellectual Property Rights].

Contents provided through the Service shall belong exclusively to us or third parties who have legitimate rights. In the event that a problem arises between a user or purchaser and a third party in violation of the provisions of this Article, the user or purchaser shall resolve the problem at his/her own responsibility and expense, and shall not cause any damage, loss, or disadvantage to us.

Article 12 [Governing Law

All applicable laws regarding these Terms and Conditions shall be governed by the laws of Japan.

Article 13 [Consultation and Court of Jurisdiction].

We reserve the right to determine the interpretation of these Terms and Conditions to the extent reasonable in the event of any dispute over the interpretation of these Terms and Conditions. We agree in advance to submit to the exclusive jurisdiction of the court having jurisdiction over our location as the court of first instance for all disputes related to these Terms and Conditions.

Indication based on the Act on Specified Commercial Transactions

Business Name
Company name Blanc-Iris Japon Inc.
Location 15-5, Kashiwaodai, Kita-ku, Kobe, Hyogo 651-1255, Japan
Phone number 078-241-0101

Name of Representative
Representative Director Hiromi Araki

Amounts required other than merchandise
Consumption tax is included in the price.
Bank transfer fee (varies by bank)
Shipping charges (depending on size and area)
*Free shipping for product orders; shipping charges will apply in some cases for returns and exchanges.

Payment Method
Credit card payment (via Paygent)
Bank transfer (within Japan)
amazon pay

Selling Price
The selling price shall be the amount indicated (indicated price / consumption tax included).
Please note that there may be an additional delivery charge. Please check the product details page for delivery charges.

Payment due
Credit card : It depends on the credit card company.
Bank transfer: within 5 business days of order confirmation (after this period, the order will be automatically cancelled)

Product delivery time
Within 5 business days of order
*The arrival date and time may change due to delays during the year-end and New Year holidays, major holidays, and delivery periods.

Returns and Exchanges

• If the delivered product is defective, or if the product is different from the contents of your order, we will respond by returning or exchanging the product.
• If the item is in stock, it will be exchanged for the same item. If the replacement stock is out of stock, the item will be returned or refunded.
• Please contact us using the Contact Us form within 3 days of receiving the product so that we can inform you how to return or exchange it.
• The customer is responsible for return shipping costs for returns or exchanges due to the customer’s circumstances. Please understand this in advance.
• For products purchased at stores other than the online store, please contact the store where you purchased the product directly.
• Please note that the refund will be deducted from the refunded amount if the item is returned by cash on delivery.
• Refunds will be made to the credit card or bank account in which the payment was made.
• If you do not meet our return requirements, please refer to our return policy and contact us for more information as we will not be able to accept your return.

For more information Return Policy for details.

Disclaimer
Although we pay the utmost attention to the timing of product shipment, there may be cases of delayed delivery due to reasons beyond the control of the courier company. We will not be responsible for any damage caused by such secondary reasons. We ask for your understanding in advance.

Jewelry Maintenance

Blanc Iris offers after-sales maintenance services for your jewelry. Please fill out the maintenance application form or contact the store where you purchased your jewelry.

Click here for maintenance application form

Jewelry Cleaning
We will clean your Blanc Iris jewelry free of charge.
If there is a directly-managed store near you, you may bring the product to the store.
*Customers are responsible for shipping costs in case of delivery.


Coating Product Warranty
For coated products (Vermeil, Metal, etc.), we will recoat the product within 6 months of purchase free of charge.
Re-coating availability, time to finish, and cost will vary depending on the product, so please consult with us in advance.


Ring (ring) sizing, repair of damaged jewelry
The availability of repairs, the time required to complete the work, and the amount of money will vary depending on the product, so please consult with us in advance.
Please refer to the FAQ (Frequently Asked Questions ) for the characteristics of other materials and points to keep in mind when caring for them.

Privacy Policy

When using this website or purchasing products, you are required to read and agree to the following “Customer Information Handling Regulations (Privacy Policy)” carefully. If you do not agree to the terms of the Privacy Policy, you will not be able to purchase products.

1. customer information
Customer information is information about a living individual that can be used to identify the specific individual by name, date of birth, address, telephone number, or other description contained in the information. This includes information that can be cross-checked with other information to identify a specific individual.

2. purpose of use of customer information
We will use customer information for the following purposes: (1) to fulfill our obligations under a purchase transaction, (2) to provide after-sales service for a purchase transaction, (3) to inform customers of special services and new products, and (4) to send notifications such as e-mail magazines. (5) To send you information about our special services, new products, etc. We will not use customer information for any other purposes except for those described in 3 below, or unless we have obtained prior consent from the customer.

Outsourcing of Customer Information to Third Parties
We may outsource all or part of the customer information to the extent necessary to achieve the purpose of use.

Provision of Customer Information to Third Parties
We will not provide customer information to third parties without obtaining prior consent from the customer.

5. collection of personal information
When collecting personal information, we will clearly state the purpose for which the information is being collected and will use legal and fair means to collect the information.

6. use of personal information
The use of collected personal information shall be limited to the extent necessary to achieve the purpose of collection, and shall be done with sufficient care not to impair the rights of our customers.

7. management of personal information
We will take necessary measures, such as maintaining a security system and an internal management system, for the appropriate management of personal information in our possession, including the prevention of loss, destruction, alteration, leakage, and unauthorized access.

8. disclosure, modification and deletion of personal information
If you wish to disclose, change, or delete your personal information, we will promptly disclose, change, or delete it after confirming your identity in accordance with our prescribed procedures.

9. for inquiries regarding personal information
If you have any comments or questions regarding the handling of personal information on this website, please contact us at the following address.
(Blanc Iris Japon Co.
E-mail : info@blanciris.jp

Return Policy

Excludes made-to-order items.

Return Policy

If you are not satisfied with the product you received and wish to return it, please be sure to contact us in advance to confirm the return conditions.

For products purchased at stores, please contact the store where you purchased the product directly, as some contents may differ depending on the store.

Click here to contact the Blanc Iris Online Store

Conditions for Returns

The return policy is that the product must be unused within 9 days from the date of receipt, and the following conditions must be met

• If there is a difference between what you see on the website and what you imagine
• If the product is damaged or defective
• If the product is not what you ordered

*Holiday Season Return Period

Returns of items ordered and received between December 24 and December 31 will be accepted until January 14 of the following year.

*Please note that we cannot accept returns in the following cases

• If there is no prior request for return or exchange
• When accessories such as product tags, price tags, labels, etc. are damaged, stained, or missing
• When the product is used or processed
• If the condition of the product at the time of return is significantly different from that at the time of delivery (including packaging, box, accessories, and warranty card)
• If the product is stained, scratched, or smelled by the customer (pets, cigarettes, perfumes cosmetics, etc.)

Return Process

Please be sure to let us know in advance by contacting us. We will send you an e-mail with return instructions.

1) Please box the jewelry so that the item is in the same condition as when you received it and prepare everything that came with it.

2) Contact the Blanc-Iris Online Store with the details of your return.

3) We will inform you of the return number we have set up for your return, so please write the number on the Delivery Note that will be included with your merchandise.

*The shipping cost will be borne by the customer (prepaid).

Please note that if you return the item by cash on delivery, a flat rate of 1,000 yen will be charged for the return shipping from the refunded amount.

Refund Method

<In case of payment by credit card

Refunds will be made via the credit card company.

*Refund methods vary by credit card company, so please contact your credit card company if you have any questions.

<In case of payment by bank transfer

We will refund the money to the account of the customer who made the transfer.

*Bank transfer fees are the responsibility of the customer.

return address

Lilan’s Gate 3F, 2-4-24 Yamamoto-dori, Chuo-ku, Kobe, Japan
Blanc-Iris Japon, Inc. Online Store Contact

Phone number: 078(241)0101

About Materials

Material

gold
K10 / K18 gold
Gold is one of the most valuable and luxurious of precious metals. It is also resistant to tarnish and durable, making it a suitable gift.


Sterling Silver
Sterling silver 925
Sterling silver (925) is one of the softest metals, reflecting visible light and shining white.
Black rhodium coating, vermeil, and other coatings are also available.


Vermeil
K24 gold plated silver
Vermeil is made of sterling silver with a 24K gold coating. It does not contain nickel, which is an allergenic element, making it suitable for a wide range of people.


metal
K24 gold plated metal with matte finish
Gold coating is applied to metal (brass). Blanc Iris uses a matte finish with a soft shine and low luster.

How to care for your home

Jewelry worn daily does not require much special maintenance, but with careful use, regular care, and proper storage, it will retain its beauty for a long time.

After wearing, gently wipe the surface of the jewelry with a soft cloth or cloth for precious metals to remove hair oil, cosmetics, or dullness.
If the jewelry does not come with natural stones or diamonds, or if it is not coated, it can be cleaned with a non-abrasive cleaning agent specially designed for precious metals.
Depending on the material, such as some coatings, pearls, and natural stones, wiping strongly may scratch the surface and cause it to lose its original brilliance, so please consult us before cleaning.
Once you have taken care of your jewelry, we recommend storing it in a pouch or jewelry box to prevent oxidation and damage to the metal.

About Gift Messages

For a limited season, we offer a service that allows you to print a message on a gift card.

Please see below for instructions on how to use this service.

(1) Please go to the purchase screen and select gift wrapping from “About wrapping”.

(2) Please select your desired message from the options below.

Product Delivery

Regarding delivery service during Golden Week

Delivery service will be closed only on Sunday, May 1, 2022.

Orders and inquiries by e-mail during this period will be shipped and handled in order from May 2 (Mon.).
We apologize for any inconvenience this may cause you.

During the rest of the year, we will be open for business as usual, so please take your time and enjoy your shopping.

Delivery date and time

Normally we ship within 5 business days of your order.

If you have a preferred pick-up date, please select your preferred date and time when you place your order.
If you have a BlankEllis account, you can check your shipping status from My Account after logging in.
*The arrival date and time may change due to delays during the year-end and New Year holidays, major holidays, and delivery periods.
*In the unlikely event that you have not received your order within 5 days of placing your order, please contact the Blanc Iris Contact Center.

Available delivery areas

Japanese domestic

International shipping will be shipped at a flat rate of 3,000 yen. (Excluding some areas)

postage

There is no shipping charge for ordered items.

*We may ask you to pay for shipping when handling partial returns or other irregularities.

About Packaging

At Blanc Iris, from our efforts to reduce our impact on the global environment,
Customers can now choose simple packaging according to their wishes.
We omit the box and deliver them in a drawstring, each individually hand-embroidered in Vietnam.
If you prefer, please select “Simplified Wrapping” during checkout at the online store.

Ring Trial Service

If you wish, we can send you two different sizes of the design you are considering.
We offer a variety of services for you to choose from. The process is simple.

*This service is available to customers after their purchase is complete.

*The try-on period is limited to one week from the date of delivery.

(1) Select your first choice of size and proceed to the purchase process.

Please note that only sizes that are in stock are available for try-on.

(2) Indicate in the remarks column that you wish to try on the other size, and fill in the other size you wish to try on.

(3) After receiving the product, you are requested to keep the ring to fit your finger,
Please return the other ring with the included return kit.

There is no return shipping charge.

User’s Guide

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Purchase Flow

　1. Select Product

　2. Enter your billing information

　3. Select a payment method

　4. Delivery

Select Product

• Please select from the menu by new products, by item, or by material (MATERIAL).
• Please add items to your shopping cart using the “Add to Cart” button.
• Please check the contents of your “Shopping Cart” and proceed to enter your billing information by clicking “Proceed to Payment”.

Enter your billing information

• Please select Member Login/ Guest Purchase and enter your billing and shipping information.
• If you are a member, please enter your “username or e-mail address” and “password” to login.
• If you are a new member, please set your “e-mail address” and “password”.
• For guest purchases, please enter only [email address].

Select a payment method

Please select one of the options and enter your information.

Credit card payment (via pageant)

Bank transfer

Delivery

• Upon delivery, we will send you a “Notification of Shipment Completion” e-mail.
• Changes/cancellations of orders can only be made for orders that have not yet been shipped. Orders that have already been shipped cannot be changed/canceled. If you have an account, you can make a request through My Account.
• Customers under the age of 20 are requested to obtain the prior consent of a qualified legal representative before placing an order.

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Blanc Iris Online Store Account Benefits

• Address, payment information, and other information is now automatically entered.
• Check Order Status/Order History
• Request changes to your order
• Subscribe to new arrivals and personalized news

You can register for a new account when you place an order, or log in to My Account if you already have an account.

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Blanc Iris Online Store Services

Ring fitting service
This is a service that allows you to try on rings at home for those who have a specific ring in mind, but are not sure about the size.

(1) As with a regular order, select the first choice size of ring you want and proceed to payment.
(2) In the “Order Memo” in the Shipping Information section, indicate the size of your second choice and that you wish to try on the item.
(3) Upon arrival, please try on the product and use the one that fits better as it is, and return the other one with the return kit included in the package.

There is no charge for return shipping.

free shipping
Shipping will be free of charge for orders. (Excluding overseas)

Ring Size

Rings vary in fit and comfort depending on the design.
For this reason, we recommend that you try it out in person at your local store.

View Size Guide (Japanese)

View Size Guide (English)

Examine from the inner circumference

Wrap a piece of string or paper around the thickest part of the finger you wish to measure and measure the circumference. Find the ring size from the corresponding table (inner circumference).

blanciris Size of	Inner circumference(mm)	Europe Size	America Size
4	44.0	44	3
5	45.0	45	3 ¼
6	46.1	46	3 ¾
7	47.1	47	4
8	48.2	48	4 ½
9	49.2	49	4 ¾
10	50.3	50	5 ¼
11	51.3	51	5 ¾
12	52.4	52	6
13	53.4	53	6 ¼
blanciris Size of	Inner circumference(mm)	Europe Size	America Size
14	54.5	54	6 ¾
15	55.5	55	7 ¼
16	56.5	56	7 ½
17	57.6	57	8
18	58.6	58	8 ¼
19	59.7	59	8 ¾
20	60.7	60	9
21	61.8	61	9 ½
22	62.8	62	10
23	63.9	63	10 ¼

• No. 1 difference = approx. 1mm in circumference
• Since finger size fluctuates depending on the time of day and physical condition of the person being measured, it is recommended that multiple measurements be taken.
• Correspondence chart is shown in Japanese sizes.