Q: I’m unsure about the ring size, can you help?

Concerned About Sizing Differences in Designs? If you’re worried about size variations due to design, we recommend using our Ring Try-On Service . With this service, you can select two different sizes of your desired design. Keep the size that fits best and return the other using the provided return kit. To use this service, simply check the “Try-On Service” box and select your preferred sizes when adding the product to your cart. For detailed instructions, refer to the Ring Try-On Service section in our Customer Service page. If you’re unsure about your ring size, please consult our Ring Size Guide .

Question 1

How can I check the stock availability in-store or online?

Accepted Answer

We will check the real-time stock status for you. Please contact us through the inquiry form or by phone.

Question 2

Can I purchase an item even if it’s out of stock in-store or online?

Accepted Answer

You can purchase (order) any product currently available. Please note that delivery times may vary depending on the item, so we recommend contacting us in advance via the inquiry form or by phone.

Question 3

What ring sizes are available?

Accepted Answer

Our rings are primarily available in sizes 10, 12, 14, and 16. Depending on the design, special orders for sizes outside of this range may also be possible.

Special orders typically take about one to one and a half months to complete.

Please contact us through the inquiry form or by phone for more information.

Question 4

I’m unsure about the ring size, can you help?

Accepted Answer

Concerned About Sizing Differences in Designs?

If you’re worried about size variations due to design, we recommend using our Ring Try-On Service.

With this service, you can select two different sizes of your desired design. Keep the size that fits best and return the other using the provided return kit. To use this service, simply check the “Try-On Service” box and select your preferred sizes when adding the product to your cart.

For detailed instructions, refer to the Ring Try-On Service section in our Customer Service page. If you’re unsure about your ring size, please consult our Ring Size Guide.

Question 5

Can I purchase an item I saw in-store but is not listed on the online store?

Accepted Answer

Most items are available for purchase. We will send you a link to the product information via email. Please provide the product’s model number or a photo to help us identify it.

Question 6

Does the product contain nickel?

Accepted Answer

No, none of our products contain nickel.

BLANC IRIS jewelry is manufactured in compliance with the European Directive restricting the use of nickel.

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